This policy explains when and how you can cancel a course booking made through itsl.global and receive a refund. It applies to all bookings and does not affect your statutory rights.
1. Your 14-day right to cancel
You can cancel your booking within 14 days of the day your payment is confirmed, without giving any reason, and receive a full refund.
2. If your course starts within the 14 days
If you ask us to start your course before the 14-day period has ended, you can still cancel within those 14 days. In that case we may deduct an amount proportionate to the part of the course already provided up to the time you tell us you are cancelling.
3. After the 14 days
Once the 14-day cancellation period has ended, course fees are non-refundable, except where the law requires a refund or where section 4 applies.
4. If we cancel or change a course
If we cancel or postpone a course, or make a significant change to it, you can choose between a full refund and a transfer to another date or course at no extra cost.
5. How to cancel
To cancel, email us at info@itsl.global with your full name, the course you booked and the date of your payment. We will confirm your cancellation by email.
6. How refunds are paid
We will refund you within 14 days of receiving your cancellation (or of our decision under section 4), using the same payment method you used to pay. Your bank may take a few additional working days to show the refund.
7. Questions
If you have any questions about this policy, contact us at info@itsl.global or +44 7367 000459.